Contact Us
Online Casinos is a review and comparison site — we don't operate casinos, hold player funds or process withdrawals. Because of that, the fastest way to solve most problems depends on what the problem actually is, and this page walks through where to go for each one.
What we can and can't help with
We publish research on new online casino sites available to U.S. players, including how bonuses work, which payment methods a site accepts and how each operator compares on licensing and game selection. Our editorial team can help with:
- Corrections or updates to something on this site — an outdated bonus figure, a broken link, or a rating you think needs a second look
- Questions about how we research and rank the casinos featured here
- Suggestions for casinos or topics you'd like us to cover
- General feedback on the site itself
What we can't do is access your casino account, process a deposit or withdrawal, resolve a dispute with an operator, or answer questions about a specific bet or bonus credited to your account. Those all sit with the casino you signed up with, not with us.
If your issue is with a specific casino
Every operator listed on this site — including Raging Bull, Uptown Aces, Ignition, Ducky Luck and the others in our rankings — runs its own customer support desk, typically reachable through live chat, email or a support ticket system from within your player account. If you're dealing with a delayed withdrawal, a bonus that hasn't posted, or a verification hold, that casino's support team is the only party who can actually see your account and fix it. Start there before contacting us, since we have no visibility into individual player accounts and no ability to intervene in account-level disputes.
If a casino's support team is unresponsive or you believe you've been treated unfairly, note the licensing body shown in that casino's terms — most licensed operators list a regulator or licensing jurisdiction in their footer, and that body typically has a complaints process for licensed operators.
If your issue is billing, account access, or a technical bug on this site
For anything related to how cocosolid.com itself functions — a page not loading correctly, an account you created here, or a billing question tied to a product you purchased through an app or service, contact the developer or operator of that specific application or service directly. Look for a "Contact," "Support," or "Help" link within the app or on the confirmation email or receipt you received when you signed up. We're not in a position to resolve account or payment issues that sit outside our own editorial content.
Before you get in touch, a few things worth checking
A short checklist that resolves a lot of common questions before you need to write to anyone:
- Re-read the bonus terms on the casino's own site — wagering requirements, game restrictions and expiry dates are usually spelled out there, and they explain most "why hasn't my bonus worked" questions
- Check the casino confirms it uses HTTPS encryption and holds a valid licence before you deposit anything
- Have your account email and any reference numbers ready if you do end up contacting a casino's support team — it speeds things up considerably
- If a withdrawal is delayed, check whether identity verification (KYC) has been completed, since unverified accounts are the most common cause of payout holds
If gambling has stopped feeling like entertainment
If you're reaching out because a casino experience has become stressful rather than enjoyable, that's worth taking seriously and acting on quickly. Every reputable operator offers self-exclusion tools, deposit limits and time-out periods, and our Responsible Gambling page lists where to find support services and how these tools work. Setting a deposit or session limit before you play, and stopping if it stops being fun, matters more than any bonus on offer.
A note on how this site works
Online Casinos earns commission when readers click through to a featured casino and sign up. That relationship never decides our ratings or the order casinos appear in — commission is not a factor in ranking, and we say so plainly because it affects how you should read everything else on this site. If you want to understand more about who we are and how we research operators, our About Us page covers that in full, and our Terms and Conditions set out the legal basis for using this site.
Getting a useful reply
If you're writing to us about a correction, a suggestion, or feedback on the site, include the specific page or casino you're referring to and, where relevant, a link or screenshot. General questions get a general answer — specifics get us to a fix much faster.